These Terms of Use (the “Terms”) govern your use of the Excursa website and services (the “Platform”). The Platform is operated by [Company legal name], registered at [registered address] (“Excursa”, “we”, “us”). By creating an account, sending a booking request or otherwise using the Platform you accept these Terms. If you do not agree, please do not use the Platform.
What Excursa is
Excursa is an online marketplace. It lets independent local guides and tour organizers (the “Guides”) publish tours, and lets travelers find and book them. Excursa itself does not run the tours. The contract for a tour is made between you and the Guide; Excursa provides the Platform, handles communication and, where online payment is available, processes payments on the Guide’s behalf.
Accounts
- You must be at least 18 years old to create an account and book tours. Minors may take part in tours only with a parent or guardian.
- Give accurate information and keep your login details private. You are responsible for everything done through your account.
- We may suspend or close an account that breaks these Terms, gives false information or harms other users.
Booking a tour
- You choose a tour, a date and the number of people and book.
- Your booking is confirmed right away: Guides on Excursa accept every booking for the dates they have opened. We notify you by email and in your account.
- After confirmation your booking shows the meeting point and a chat with the Guide. The contacts of the Guide and the traveler are shared once the deposit is paid.
- The tour description, the program, what is included in the price and the conditions (age limits, physical requirements, what to bring) are set by the Guide. Please read them before booking and ask the Guide if anything is unclear.
Prices and payment
- Prices are shown on the tour page, per person or per group, and include all charges set by the Guide. Excursa does not add booking fees for travelers.
- Until online payment is available on the Platform, you pay the Guide directly on the day of the tour in the way agreed in the booking chat.
- When online payment is available, the amount payable online (full price or deposit) is shown before you pay. Card payments are processed by our payment provider; we do not store full card details.
- Do not pay Guides outside the Platform before the tour unless the booking clearly says so. Payments made outside the Platform are not protected by our refund policy.
Cancellations and changes
Cancellations, changes and refunds are governed by our Cancellation and refund policy, which is part of these Terms.
Your responsibilities as a traveler
- Arrive at the meeting point on time and follow the Guide’s safety instructions.
- Make sure your health, documents, visas and insurance are suitable for the tour.
- Treat Guides, other travelers and local communities with respect and follow local laws.
Guides’ responsibilities
- Guides publish accurate tour descriptions, prices and schedules and keep them up to date.
- Guides hold the licenses, permits and insurance required by local law for the tours they offer.
- Guides accept bookings for the dates they have opened, answer messages promptly and run tours as described.
- Additional terms for Guides are set out in the guide agreement accepted when joining the Platform.
Reviews and content
- Only travelers who booked a tour through the Platform can review it. Reviews must be honest and based on your own experience.
- We may remove content that is insulting, discriminatory, contains personal data or advertising, or is not about the tour. Guides may reply to reviews but cannot remove them.
- By posting reviews, photos or other content you give Excursa a non-exclusive, worldwide, royalty-free license to display it on the Platform and in our marketing about the Platform.
Communication outside the Platform
Please keep communication and payments for tours found on Excursa on the Platform until the booking is confirmed and the deposit is paid. This protects both travelers and Guides and lets us help if something goes wrong.
Liability
- Tours are provided by the Guides, who are responsible for running them safely and as described. Excursa is not liable for the acts or omissions of Guides or other travelers, except where the law does not allow this to be excluded.
- We try to keep the Platform available and accurate, but we do not guarantee that it is error-free or uninterrupted.
- To the extent permitted by law, Excursa’s total liability to you in connection with a booking is limited to the amount you paid through the Platform for that booking.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
Privacy
How we handle personal data is described in our Privacy policy.
Changes to these Terms
We may update these Terms. The current version is always on this page with the date of the last update. Significant changes will be announced by email or on the Platform. Bookings already confirmed remain subject to the Terms in force when they were confirmed.
Governing law and disputes
These Terms are governed by the laws of [jurisdiction]. Before going to court, please contact us: most issues can be solved quickly. If you are a consumer, you keep any rights given to you by the mandatory law of your country of residence.
Contact
Questions about these Terms: hello@excursa.co.