Help center

Private tours are only for you and your company: the guide adapts the pace and the route, and the price is for the whole group. Group tours run on fixed dates with other travelers, and you pay per person. Each tour page shows the format, the duration, how you get around and the group size.

Open the tour, choose a date and time and the number of people, and book. The booking is confirmed instantly and you get an email. All bookings are in My bookings in your account.

Most guides answer in the chat within a few hours. Your booking itself is confirmed instantly, you do not need to wait for the guide. If the guide has not answered your message within 24 hours, write to us.

Write to the guide from the tour page: guides often can add a date or a start time. You can also look at similar tours in the same city.

Ask the guide before booking. Many guides can take a bigger group for an extra fee or bring a second guide.

Yes. Put the contact details of the person who will come, and mention children and their age in the comment. The tour page says from what age children are welcome.

Press "Message me" next to the guide on the tour page. The conversation stays in your account, and you get an email when the guide replies.

The exact meeting point is in your booking as soon as it is confirmed. Please talk to the guide in the chat on the booking page: contacts are hidden there until the deposit is paid, and this protects you if something goes wrong.

Every tour page lists the languages of the guide. Most of our tours are in English.

For now you pay the guide on the day of the tour, in cash or as agreed in the chat. Online card payment is coming soon.

The tour page has an "Included in the price" list: usually the guide and the program, sometimes transport, tickets or tastings. Anything not on the list, such as lunch or entrance fees, is paid on the spot.

No. The price on the tour page is what you pay.

Tips are not required. If you liked the tour, a kind review helps the guide most of all.

Open the booking in My bookings and press "Cancel booking". Please cancel as early as possible, at least 48 hours before the start, so the guide can offer the time to other travelers.

If you paid online and cancel more than 48 hours before the start, you get a full refund. If the guide cancels, you always get a full refund. The details are in our Cancellation and refund policy.

Write to the guide in the chat of your booking. If the guide agrees, they move the booking to the new date and you get an email.

Sometimes this happens because of the weather or closed roads. If the new date does not suit you, cancel the booking free of charge or write to us.

The tour page shows the area. The exact meeting point is in your booking after it is confirmed.

Message the guide in the booking chat as soon as you can. Guides usually wait 15 minutes; after that the tour may start without you.

This is very rare. Write to the guide in the chat and to us right away. If the tour does not take place because of the guide, you get a full refund.

After the tour, open the booking in My bookings and rate the tour there. The day after the tour we also send you an email with a link. Only travelers who booked the tour can review it.

We publish honest reviews, good and bad. We remove reviews with insults, personal data, advertising, or reviews about a different tour. Guides can reply to a review, but cannot delete it.

Yes, a free account keeps your bookings and the chat with the guide in one place. You can sign up with your email in a minute.

Every guide fills in an application, and our team reviews every tour before it is published. Reviews from travelers who took the tour help keep the quality high.

Fill in the application on the Become a guide page. We answer within a few days.